Salon Policies

Salon Policies for Danielle Louise Hair, LLC

Effective Date: August 22, 2024​

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2.1 Cancellation & No-Show Policy

Policy Overview:

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• Color and Cut Only Guests: 36 hours’ notice required. Canceling with less than 36 hours' notice incurs a 50% charge of the estimated total for booked services. No-shows incur a 100% charge. Payment is required before re-booking.

• Extension Guests: 72 hours’ notice required. Canceling with less than 72 hours' notice incurs a 50% charge. No-shows incur a 100% charge. Payment is required before re-booking.

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You will receive a virtual invoice for any fees. Payment removes restrictions on your account. Due to high demand, rescheduling may involve a wait time.

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Medical & Safety Exception Clause:

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• If I cancel due to illness, unsafe conditions, or force majeure, a $50 service credit will be added to your account. Efforts will be made to reschedule within 10 days.

• If you need to cancel due to similar unforeseen circumstances, the standard cancellation policy applies. However, I will honor 50% off your next service and work to reschedule. One grace appointment per year for last-minute changes is allowed.

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2.2 Late Arrival Policy

To ensure timely service:

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• Arriving more than 5 minutes late may result in incomplete services. You may forgo the blow dry, but the cancellation policy applies, and you will be charged 100% of the booked services.

• Arriving more than 15 minutes late results in incomplete services and a cancellation fee of 50% of scheduled services.

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2.3 Redo Policy

For satisfaction:

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• Notify us within 7 days if you experience issues with your cut or color. If the service did not meet the consultation agreement, we will correct it at no additional charge.

• For different outcomes, a quote for refinement will be provided. No notification within 7 days voids the redo policy, and changes will be billed per the service menu.

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2.4 Retail Return Policy

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• Exchanges are accepted within 30 days for full credit. Refunds are not available.

• Products returned between 30 and 90 days receive a 50% exchange credit.

• Shipping fees are non-refundable. For affiliate products, refer to the affiliate's return policies.

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2.5 Payment Policy

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• A credit card on file is required for extension appointments. Failure to attend or cancel with less than 72 hours’ notice incurs a charge as per the cancellation policy.

• Payment is due at the time of service completion. We accept cash or credit card. Non-payment will be reported to the Knoxville County Sheriff within 24 hours.

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2.6 Hair History Falsification Agreement

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• Provide accurate hair history. Falsification may result in:

  • Hair breakage

  • Uneven or undesirable color

  • Irreparable damage

  • Hair loss

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No reparative services or refunds will be provided for issues resulting from falsified history.

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2.7 Client & Safety Policy

Policy Overview:

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• Client, staff, and personal safety are top priorities. All guests must adhere to our health and safety policies.

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Child Safety Policy:

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• Children under 16 are welcome only when receiving a service. Children accompanying parents without a service may pose safety risks and distractions. Arrange child care during your appointment for a relaxed experience.